Shipping Policy

Orders received before 12.00 noon Monday - Friday are dispatched either on the same day or the following day.

How long does delivery take?

For Royal Mail Second Class postage generally you should receive your order within 3-4 days to Mainland UK and Royal Mail First Class postage you should receive your order within 1-2 working days.

During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, please allow an additional 1-2 days for despatch.

Return & Exchange Policy

We hope that you'll be thrilled with your purchase when it  arrives but if anything isn't right we are on hand to help. Contact us on for assistance and we'll get back to you promptly.

We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. 

You are welcome to exchange your product for another candle of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.

If your package arrives damaged you may return your unused candle(s) for a full refund within 14 days of delivery. Please contact us for further details.

Our return policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you wish to make a return you must notify us within 14 days, you then have an additional 14 days to return your item(s) to us. We sadly cannot refund or replace candles that have been used. 

To return your product, you should mail your product to: Garden Cottage, Roundhurst, West Sussex, GU27 3BN, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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